Terms and conditions

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  • Terms and conditions

DELIVERY

We deliver throughout Europe. We send our deliveries with PostNord. You will receive a notification either by e-mail or SMS when your package has arrived. The shipment can be delivered directly if you have your own mailbox. If you do not get any of these, look out for the mailbox after an avi. You then pick up the package at the nearest pickup point. If a complete delivery of your order cannot be made because individual products are not in stock, these will be sent separately as soon as they are in stock again at no extra cost.

NORMAL DELIVERY TIME 2-5 WORKING DAYS IN SWEDEN AND 6 - 10 WORKING DAYS TO THE REST OF EUROPE

The order will be shipped the same day for purchases made Monday to Thursday before XNUM. Orders made during the weekend / public holidays are sent to the next weekday. The normal time is 14.00-2 working days until your parcel is at your local representative or in your mailbox. If your shipment has not arrived at you after 5 working days, please email us. In the event of any delay in your delivery, which we are aware of, we will inform you directly of the reason for this and announce a new time for delivery.

FREIGHT

Included throughout Europe when you shop with us.

WE HAVE NO SUBSCRIPTIONS

We do not use subscriptions at all. When you want to buy more products you have to place a new order.

VAT

All prices include Swedish VAT of 12%. Any VAT that may be added in countries other than Sweden is paid by the customer.

DUTIES

Customers who order from countries other than Sweden may be required to pay customs fees. Customs fee is not included in the price and is not reported until you confirm your purchase. Any customs fee is paid by the customer to the customs in the country we deliver to.

RETURN POLICY

According to the Distance Contract Act, you as a consumer have the right to undo your purchase without special reason within 14 days from the time you received the goods. For food supplements, hygiene items and consumables, the right of withdrawal does not apply if the packaging is broken. When returning a product you are responsible for any damage that may occur during the transport. To return the product, follow the instructions in section Return. Please note that return postage and packaging are always paid by you as a customer.

NOT CLAIMED PACKAGE

You have 14 days to pick up the package after you receive a notification. Then the package goes back to us and we have to charge a fee of 150 SEK plus shipping fee for handling unresolved shipment.

TERMS OF PAYMENT

Payment via Invoice Klarna. Buy today and pay 14 days later. 18 year age limit. It is only allowed to use your population registration address, so please use the function "retrieve address via social security number". Show conditions for Klarna purchase.

Payment can also be made via PayPal. In Sweden and Finland you can choose between Klarna and PayPal. In the remaining countries we offer payment via PayPal.

CARD

Pay with safe and secure connection with Klarna Online or PayPal.

RETURNS

Upon return, the goods must be returned to us in undamaged condition and unbroken seal. Once we have received your return, we will cancel your invoice, or refund the amount you have paid. Send an email, within 14 days from the time you received the item, to info@functiooptima.se and notify us of the order number, which goods you want to send back and the amount including VAT. We then email one instructions how to return the product.

Please note that return postage and packaging are always paid by you as a customer.

The return is sent to:
Functio Optima AB
Box 2002
612 NUMBER OF FAVORITES

Sweden

NOTE! Always use the return note you receive from Functio Optima AB

PERSONAL INFORMATION

Functio Optima AB is responsible for the processing of the personal data that you as a customer submit to us. The information is treated with modern information technology and is used to fulfill commitments towards you and provide the service you expect and to provide interesting offers. If you want to make any changes to the information or be removed from the register, you do the easiest by emailing us. To shop at Functio Optima you must be at least 18 years.

Use of cookies

When you visit our webshop, we use cookies to allow you to place goods in the shopping cart and make your purchase. We also use cookies for user statistics so that we can improve your shopping experience, customize our product offerings and improve our service. If you want to delete previously stored cookies you can do this via your browser. See the browser's help pages for more information.

CUSTOMER SERVICE

Questions about our products
info@functiooptima.se

Delivery and order issues
info@functiooptima.se
Company

Functio Optima AB
Org: 559092-8114
Box 2002
612 NUMBER OF FAVORITES