Upon return, the goods must be returned to us in undamaged condition and unbroken seal. Once we have received your return, we will cancel your invoice, or refund the amount you have paid. Send an email, within 14 days from the time you received the item, to email@example.com and notify us of the order number, which goods you want to send back and the amount including VAT. We will then email a return note that you use to return the product.
Please note that return postage and packaging are always paid by you as a customer.
The return is sent to:
Functio Optima AB
600 04 Norrköping
NOTE! Always use the return note you receive from Functio Optima AB
According to the Distance Contract Act, you as a consumer have the right to undo your purchase without special reason within 14 days from the time you received the goods. For food supplements, hygiene items and consumables, the right of withdrawal does not apply if the packaging is broken. When returning, you as a customer, are responsible for any damage that may occur during the transport. If you want to return the product, e-mail us and follow the instructions you will receive. Please note that return postage and packaging are always paid by you as a customer.
You have 14 days to pick up the package after you receive a notification. Then the package goes back to us and we have to charge a fee of 150 SEK plus shipping fee for handling unresolved shipment.